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Busseys Norfolk’s Main Ford Dealer has been named a winner of Ford’s most prestigious prize for customer satisfaction – The 2009 Chairman’s Award.
The company received the award from Ingvar Sviggum, vice president marketing sales and service, Ford of Europe and Nigel Sharp, managing director Ford of Britain, after it was rated one of Ford’s finest UK dealerships by its customers.
Extensive research is continuously carried our by Ford to assess exactly how customers feel about the quality of attention they receive from their dealer – whether buying a new car or having their vehicle serviced. For the winning dealerships this programme confirms they not only meet but exceed their customers’ expectations.
Busseys’ Managing Director David Bussey said: "We are delighted and proud to receive the chairman’s award. It is the ultimate test of the service we provide because it is judged by our customers. It is a real tribute to the excellence and dedication of all our staff and a fitting recognition of their commitment to customer satisfaction."
Ingvar Sviggum said: "This award recognises the commitment and outstanding achievement of Busseys’ in 2009. Being a winner places this dealership amongst the very best in the whole of Europe. Your focus and ability to deliver excellence in customer satisfaction performance helps to mark both your dealership and Ford out as market leader." |
